Question 1

What is MCL?

Accepted Answer

Since our founding, Macaranas Cleaning Limited has been known for quality services, exceptional efficiency and the highest level of professionalism. No matter what service you’re looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.

Question 2

Will the changeover to MCL be smooth?

Accepted Answer

Our mission is to ensure that your experience with us surpasses your expectations. This means that we will do whatever we can to earn and sustain your business.

Question 3

What are your hiring practices?

Accepted Answer

We have a comprehensive screening process that ensures the most trustworthy and qualified people will service your business. Each employee is bondable and trained extensively to ensure they provide the best service to all of our clients.

Question 4

Do all employees receive training?

Accepted Answer

All managers and supervisors receive ongoing and comprehensive training in the qualities to manage the sites they are allocated. All cleaning staff receive in-house and on-site training in all areas needed to carry out their given duties. We adhere to high standard of safety to ensure our employees are safe.

Question 5

Do you supply everything required?

Accepted Answer

We supply all the labour, equipment and materials required to carry out the task within the agreed price.

Question 6

Will we always have the same cleaners?

Accepted Answer

We strive to maintain continuity as this helps build a healthy rapport and trust with our clients along with added security.

Question 7

Can we contact you outside of office hours?

Accepted Answer

MCL  will provide you with an emergency phone number so that we can help you with any emergencies that may arise 24 hours a day, 365 days a year.

Question 8

What are your rates?

Accepted Answer

All jobs are priced according to task, whether it is daily office cleaning, commercial facility cleaning services, regular carpet cleaning or a one off heavy duty clean. Variations such as equipment and materials used are also taken into account when calculating the final cost. We would be happy to work with you to develop a cleaning plan that suits your needs.

Question 9

How do you accept payment?

Accepted Answer

We accept payment online, bank transfers, email transfers, cheques and cash. Our commercial customers can pay upon receipt of invoice within a standard 30 days or on a contracted monthly basis.

Frequently Asked Questions

Below are answers to our most frequently asked questions. If you can’t find the answer you are looking for, you can send us a mesage through chat or send us an email: clientinquiry.mclclean@gmail.com